Orders and Returns

Returns & Replacements

If you are not satisfied with your purchase and wish to return it, you can return your product in original condition to us for a month following purchase.  We believe that in order to have the best possible online shopping experience, our customers should have the peace of mind that the product they are buying is fully backed by Grifiti. 

  • You have 30 days form the date of shipment to return products in original condition for a full refund. Grifiti does not cover return freight but we will reimburse you for the original freight and product. 
  • You can return your purchase for up to 365 days if the product is defective outside normal wear and tear from use. 
  • If your product is damaged in shipment or upon receipt please notify us and we can reship it. 
  • Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days.
  • Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
All orders placed through the Site are subject to our acceptance. We may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. This may occur when the booking is no longer available or has been mispriced, when we suspect fraud, and in other circumstances we deem necessary in our sole discretion. If your credit card has already been charged for an order that we later cancel not due to your violation of these Terms of Service, we will issue you a refund.
Payment, Pricing & Promotions
We do not guarantee that we offer the best available rates for the products and services available on the Site. While we try to provide accurate pricing information, we cannot insure against pricing errors or changes. Therefore, we reserve the right, in our sole discretion, to cancel or not process any order placed on the Site if the price was incorrectly provided as a result of an error. In such instances, we will notify you by email and correct the price on the Site.